❓ FAQ
Answers to all your questions about 399d
From withdrawals to account management, cricket betting, and support — every question you have about 399d is answered clearly and simply on this page.
Whether you are new to 399d or have been playing for a while, it is natural to have questions. This FAQ page has been created with Bangladeshi players in mind. You will find clear and reliable information on deposit and withdrawal rules, account management, cricket betting markets, and support options. If you cannot find the answer to your question, our 24/7 support team is always here for you.
How to Withdraw Money
The standard withdrawal processing time at 399d is between 30 minutes and 3 hours. If all details are correct and your account is verified, the funds will reach your bKash, Nagad, or Rocket within that time. Bank transfers may take a little longer. Larger amounts may go through manual review, which can cause a slight delay.
Yes, for security reasons 399d only sends payments to the mobile banking number or bank account registered in your own name. Sending to someone else's wallet is not possible. This rule is in place to prevent fraud and protect your funds.
When you receive a welcome bonus, you must meet the wagering requirements. For example, if you deposit ৳1,000 you will receive a ৳2,000 bonus, and you must place bets totalling ৳2,000 × 10 = ৳20,000 before withdrawing any bonus winnings. Once the requirements are met, the withdrawal follows the normal process and there are no extra fees.
Yes, 399d's payment system runs seven days a week, 24 hours a day. Whether it is late at night or a Friday or Saturday — withdrawals are available at any time. The standard processing time of 30 minutes to 3 hours remains the same on special days as well.
The minimum withdrawal amount at 399d is ৳500. This limit applies to all channels — bKash, Nagad, and Rocket. The same rule applies to bank transfers. Make sure your balance is at least ৳500 before submitting a withdrawal request.
Account-Related Questions
Go to the 399d Login page from your new device and log in with your username and password. For security, a verification step may appear the first time. If you run into any issues, contact live chat — the support team will help you quickly.
Yes, some details can be updated directly from your profile settings. To change your phone number or core identity information, contact the support team. Submit the required verification documents (such as your national ID) and the change will be processed.
No. Under 399d's rules, only one account is allowed per person. Creating multiple accounts may result in both accounts being suspended and balances cancelled. Please follow this rule at all times in the interest of fair play.
Click the "Forgot password?" option on the login page. Enter your registered email or phone number and reset instructions will be sent to you. If you no longer have access to that email or number, contact live chat directly or email [email protected] — your identity will be verified and you will be assisted with the password reset.
For a strong password, use a combination of uppercase and lowercase letters, numbers, and special characters (such as @, #, !). Your password should be at least 8 characters long. Avoid easy passwords like your date of birth or "123456", and never share your account details with anyone.
Cricket & Sports Betting
Go to the sports section of 399d and select the cricket category. There you will find a list of matches including BPL, IPL, T20 World Cup, and other international fixtures. Choose your preferred match and market, enter your stake, and confirm. All details will be visible on the bet slip.
If a match is abandoned due to rain or any other reason and a "no result" is declared, your full stake is generally returned. If a result is determined by the Duckworth-Lewis method in a partially played match, settlement will be made accordingly. Please see the terms and conditions for the full settlement policy.
Popular cricket markets at 399d include match winner (for example: Bangladesh vs India), toss winner, total runs in an innings, runs at first wicket, top batsman, top bowler, and man of the match. Over-by-over markets are also available for T20 and ODI formats. Available markets vary by match.
Yes, accumulator or "multi" bets are supported at 399d. Add multiple matches or markets to your bet slip and if all selections are correct, you win according to the combined odds. However, if any single selection is wrong, the entire accumulator bet is lost — so choose wisely.
Yes, 399d's live in-play betting feature lets you place bets in real time while a match is ongoing. Odds change after each over or wicket, so it is important to read the situation before making a decision. In-play bets must be confirmed quickly; if the market closes, the bet will not be accepted.
Contact & Support
To get a faster resolution, have the following information ready before getting in touch: your account username or registered phone number, the nature of the issue and when it occurred, any transaction ID or screenshots (if available), and the device and browser you are using. Having this information will help the support team identify the problem quickly.
Yes, 399d's support team is able to assist in both Bengali and English. You can ask your questions in whichever language you are most comfortable with. Providing support in Bengali for Bangladeshi players is our priority.
399d's support is available seven days a week, 24 hours a day — meaning someone will be there to help you even at 2 in the morning. Support is not suspended during Eid holidays or any other special days.
399d offers two support channels. First, live chat on the website — where you can speak with a support representative instantly. Second, email — send a detailed description of your issue to [email protected] and you will receive a prompt reply. For urgent matters, live chat provides the fastest resolution.
Issues that require detailed explanation or attached documents — such as submitting paperwork for account verification, payment disputes, or complaints with screenshots — are best sent by email to [email protected]. For general and urgent questions, live chat is more suitable.
Still have questions? We are here
The 399d support team is always ready to help with any issue or question you have. Reach out through any of the channels below — you will get a reply in Bengali.
24/7 Live Chat