399d Responsible Gaming — Your Safety Is Our Commitment
Let entertainment be a source of joy, not stress. At 399d we ensure a safe environment, clear rules, and personal controls — so every moment stays enjoyable.
What Is Responsible Gaming?
Online gaming is a legitimate form of entertainment. But like any entertainment, it is important to enjoy it in moderation. Responsible gaming means staying consciously in control of your time, money, and state of mind.
399d believes every player should set a clear budget before they start and stay within that limit. Winning and losing are both normal — but chasing losses by placing bigger bets is dangerous. Recognizing that moment and stepping away is the first step toward responsible play.
Our platform offers deposit limits, time-outs, and self-exclusion — all of which you can activate at any time. 399d wants you to enjoy entertainment over the long term, rather than chasing quick wins.
Keep in Mind
- Gaming is for entertainment only — not a source of income
- Never bet beyond your budget
- Do not try to recover losses after a losing session
- Do not play when you are stressed or feeling low
- Spend time with family and friends
- If you need help, let us know right away
Your Protection Tools
399d provides multiple safety tools that you control yourself — with no extra fees or delays.
Deposit Limits
Set a maximum deposit amount per day, week, or month. Once a limit is set it takes effect immediately; increasing a limit requires a 24-hour waiting period. The minimum deposit at 399d is ৳300.
Session Time Limit
Decide in advance how long you will play in one sitting. When the set time is up, the system will automatically show a reminder — confirming whether you are taking a break.
Time-Out
Need a few days away? Temporarily close your account for 1 to 30 days. During this period you will not be able to log in and no deposits will be accepted.
Self-Exclusion
If you feel gaming is affecting your life, choose self-exclusion. Once activated, your account remains closed for an extended period and all promotional communications are stopped.
Activity History
You can view your complete deposit, withdrawal, and betting history at any time. Reviewing your own spending patterns is an important part of responsible gaming.
24/7 Support
Contact 399d via live chat or email at any time. The support team responds in both Bengali and English. Your privacy is fully protected.
21+ Age Restriction
399d provides services only to those aged 21 and above. We verify age at registration and no underage person is allowed to open an account.
If you know that a minor in your family or someone close to you is interested in online gaming, please use parental control software and keep your devices secured with a password.
If you have any concerns about the protection of minors, let our support team know — we will act promptly.
Account Password
Do not share your login details with anyone — especially younger members of your household.
Device Security
Keep your phone or computer locked so minors cannot access it.
Parental Supervision
Restrict access to gaming sites on devices used by children.
Open Conversation
Talk openly with your family about the risks of online gaming.
Signs of Problem Gaming
If any of the following applies to you or someone you care about, take a break immediately and seek help.
Urge to Win Back Lost Money
Repeatedly returning to play in order to recover losses — this is the clearest sign of a problem.
Losing Track of Time
Spending hours absorbed in gaming and disrupting time with family or work.
Spending from the Household Budget
Betting with money meant for daily expenses, rent, or the family's needs.
Restlessness When Not Playing
Feeling anxious, irritable, or frustrated when unable to play — this is a sign of dependency.
Hiding It from Family
Concealing the amount you play or your losses from family and friends.
Thinking Only About Winning
Spending most of the day thinking about game plans or outcomes.
How to Set Limits and Breaks
After logging in to your account at 399d, go to the "Account Settings" section. From there, open the "Responsible Gaming" option.
From here you can:
- Set daily / weekly / monthly deposit limits
- Limit your session duration
- Activate a time-out for 1 to 30 days
- Request long-term self-exclusion
- Download your complete gaming history
If you have trouble finding the settings, a 399d representative is available on 24/7 live chat to assist you directly.
Need Help?
Our support team is with you seven days a week, twenty-four hours a day.
Live Chat — Log in to your account for instant support
Email: [email protected]
Self-exclusion or urgent break requests can also be submitted by email. Support is available in both Bengali and English.
Keep in Mind
Lowering a deposit limit takes effect immediately. If you want to increase a limit, a 24-hour cooldown period applies — this helps prevent impulsive decisions in the heat of the moment.
399d's Commitment
We believe a healthy gaming environment does not rely solely on the individual player's responsibility — the platform has a responsibility too. That is why 399d follows SSL encryption and fair play principles.
Our games are sourced from independently tested software providers such as Pragmatic Play, Spribe, JILI, and PG Soft — so results are completely unbiased and random.
We do not entice any player with excessive bonus offers. The terms and conditions of every bonus are written clearly. For example, the wagering requirement on our 200% welcome bonus is only 10 times the bonus amount — on the bonus only.
If at any point you feel that 399d is not living up to its commitments, contact us directly — we always stand by transparency.
Play Safe, Play Happy
Our goal is for every player's experience at 399d to remain positive.
Enjoy responsibly, and reach out to us whenever you need help.